Support Guidelines

To help us assist you as efficiently as possible, please follow these simple guidelines when contacting support:

1. Provide Clear Details

When describing an issue, include:

• What tool or page you were using
• What device or browser you use (e.g., Chrome, iOS, Windows)
• A brief description of what happened
• Screenshots if helpful

This allows us to troubleshoot faster.

2. Use One Email Thread

Please avoid sending multiple emails for the same request.
Replying in a single thread helps us keep track of your case and respond more accurately.

3. Respectful Communication

We are here to help.
Kind and respectful communication ensures quicker and smoother support for everyone.

4. No Sensitive Information

For your safety, please do not send:

• Passwords
• Financial information
• Personal identification documents

We will never ask for this information.

Response Expectations

We strive to provide timely service and transparency.
Here’s what you can expect when contacting us:

📨 Response Time

• Typical response: 24–48 hours
• Peak/high-traffic periods: Responses may take slightly longer
• Weekends/Holidays: Replies are limited but still monitored

📌 Follow-Up

If your issue requires investigation or technical review, we will keep you updated until it is resolved.

💬 Priority Handling

Critical issues affecting platform functionality may receive priority support.

Contact Form (If You Add One to Your Site)

If you implement a contact form on your website, here is a clear and user-friendly description you can display:

Contact Form Information

Our contact form is designed to help you reach us quickly and easily.
When submitting the form, please include:

• Name (optional)
• Email address (required)
• Subject or topic
• Message details

This information is used only to respond to your inquiry.
No data is stored for marketing or shared with third parties.

We encourage you to be as detailed as possible to help us understand your request.

Final Contact Section

If you need support at any time, email us directly:

📧 support@ssstiktok.fit
We look forward to helping you and improving your experience on ssstiktok.fit.